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Help and FAQ's

Do you gift wrap?

Yes, we provide our signature gift wrap at no additional charge as our gift to you.

Where do you ship?

We are glad to ship anywhere in the United States and beyond. {Shipping Rates and Information}

What is your return policy?

Bixby & Ball will gladly accept returns of merchandise within 14 days of purchase for a full refund made in the form of the original payment. Merchandise must be returned in its original, new and unused condition and must be accompanied by original receipt. If returning clothing, merchandise must be unworn, unwashed or defective for refund. Within 30 days of purchase, Bixby & Ball will gladly make an exchange or issue a merchandise credit for the price at the time of the sale {with original receipt} or for the current selling price {without original receipt}. After 30 days, no returns or exchanges will be accepted. Shipping costs on returned items will not be refunded or credited. {click here for more information}

Will you travel for interior design projects?

Absolutely! We would welcome the opportunity to work with you wherever that may be {additional travel fees apply}.